Cancellation Period
Orders can only be canceled before they are released for fulfillment by our warehouse. Once an order is in the process of being fulfilled, it cannot be canceled. Please contact our Sleep Solutions team to find out if your order has been released for shipment.
Prescription Order Cancellations
For products which require a prescription, we facilitate a complimentary virtual consultation with a board-certified sleep specialist, however, should you need to cancel your order after the virtual consultation has taken place you will be responsible for any fees associated with the consultation and no refund will be provided for the consultation portion of the order. Please contact our Sleep Solutions team for information on applicable provider fees for your order.
To cancel an order, please contact our Sleep Solutions team as soon as possible via email at contact@sleepdoctor.com or by phone at 1-844-757-9355. Please provide your order number and a brief reason for the cancellation.