If you’re having trouble logging into your account on shop.sleepdoctor.com, follow these steps to troubleshoot and regain access:
1. Check Your Email and Password
- Ensure you're entering the correct email address and password.
- Passwords are case-sensitive, so double-check for any typos.
2. Reset Your Password
If you've forgotten your password or it isn’t working:
- Click on the “Forgot Password?” link on the login page.
- Enter your registered email address and follow the instructions in the reset email.
- If you don’t receive an email within a few minutes, check your spam or junk folder.
3. Confirm Your Email is Correct
- If you recently created an account, ensure you used the right email.
- Try searching your inbox for a welcome email from us.
4. Check for Account Issues
- If you recently changed your email or account details, ensure you’re using the updated credentials.
- If you’ve requested account deletion, your login may no longer be active.
5. Clear Cache & Try a Different Browser
- Clear your browser’s cache and cookies, then try logging in again.
- Try using a different browser ( such as Firefox) or device to rule out technical issues.
- Try accessing the website using "Incognito Mode."
6. Still Need Help?
If none of these steps work, contact our support team at contact@sleepdoctor.com with the email associated with your account, and we’ll be happy to assist you.